A recent CIPD report revealed that businesses can benefit greatly from an age diverse workforce, with 66% of SMEs now focusing their attention on recruiting employees from a mix of age groups and with various levels of experience.
A workforce made up of varying ages ensures an extensive amount of knowledge sharing, with employees contributing a good balance of experience and a fresh look at the business or industry.
We are all aware that customer service standards can make or break the image of a brand. However, an age diverse workforce can enhance customer service skills. With a balance of experience and enthusiasm, employees of various ages can relate to the customers on different levels.
Here are some statements to consider before your next recruitment round:
- Ability is more important than age. It is always important to look at who is most (more…)